VM Cosmetics Gift Card

Due to the nature of our products, we do not accept returns, exchanges or issue refunds.

All of our products are made in small batches for our customers. Therefore, please be aware that all sales are final and cannot be exchanged or returned. If you have received a shipping notification, then your package has already been processed and cannot be cancelled.

We will replace the entire order if the packaging is damaged during shipping. Unused product should be returned after contacting our customer service team within 24 hours of delivery to receive return instructions. If your package arrives damaged, and products have spilled we will open a ticket with the carrier, and replace your damaged goods. Photos and or video are required showing the damaged product and spillage.

We use the upmost care with filling and packaging your product in a professional facility. During shipping, especially in extreme cold or hot weather, it is common for containers to expand and contract slightly. We use pressure sensitive seals and they can shift or lift during shipping. Unless you see evidence of your outer package being opened, your containers are not tampered with post production. No refunds or replacements will be issued if you notice a seal as described.